P R O FILE Expertise in Client Acquisition and satisfaction, along with up-selling, branding and marketing of products. Career objective is to grow with leading organization and work along with team management, project management and customer management C A R EER SUMMA R Y Operations Manager Zappfresh 06/2019-10/2019 Managing and Supporting overall process in Delhi/NCR Planning and Coordination, Inventory Management Handling escalated issues and coordinating with CRM team for getting resolved on priority Monitoring and Supporting real time order management Sales Manager Zomato 04/2018-05/2019 Client Acquisition and Client Relationship Management Executing plans and achieving monthly targets Promotional Activities, Brand awareness of restaurants Tracking rejections trends, working on rejection cases and increasing CSAT Handling fraudulent Cases, effectively handled CRM queries and providing timely resolutions Focussing growth of business and new customer acquisitions Preparing trackers for analysis Monitoring and reporting on effectiveness of campaigns Best Performer on attaining Maximum Customer Satisfaction Social Media Executive Confluo 10/2015-12/2016 Digital Media - Promotion of business SMM, Blog Submission, Email Marketing Email Database, Fetching email for database Keyword research and Google Analytics S K I L LS SUMMA R Y Customer Retention Product Management Process Management Digital Marketing White Board Animation Database Management
Obtain a responsible and challenging position within your company that will allow me to learn new technics and skills while utilizing my previous experiences to improve beyond my abilities currently, and also to build a strong business relationship with the company and clients; and exceed expectations to excel within the company. SKILLS AND ABILITIES • Proficient typist and encoder • Has knowledge in Value Added Services Provider (VASP) in Import Manifest and Customs Decleration. • Has basic and advanced knowledge in operating office applications (word, power point, excel, adobe photoshop) • Flexible, intrinsically motivated and hard- working • Exceptional communicator in both written and oral forms of expression (English and Filipino) • Willing to work in different on any shifts and holidays • Has knowledge in Cargowise (Certified Cargowise Expert)
Chicago, Illinois, US
San Diego, CA, USA
Accomplished, enthusiastic, and analytical operations professional with analysis, process & project management skills. Sharp verbal and written communicator with a strong management skill set, critical thinking, problem solving, and vendor relations experience with over 6+ years supply chain, logistics, and operations exposure.
Customer Success Manager
Phoenix, AZ, USA
Accomplished, driven, and educated professional with 12+ years of extensive administrative and management experience in a variety of industries. Leveraging vast project planning and development expertise with state-of-the-art administrative strategies for organizational growth and sustainability through outstanding customer service, sales operation management, growth strategies development, strategic implementation of business development plans, marketing campaigns development, market research, and nurturing client relationships. Expert in utilizing out-of-box techniques to analyze and identify potential key clients, grow client base, and close new business opportunities. Skilled at communicating ideas and presenting results to superior managements, collaborating and working in a cross-functional business team and building business relationships that foster client satisfaction and retention. SKILLS AND HIGHLIGHTS • Microsoft Office Suites • Salesforce • Creating Displays • Program Development • Oracle • Forecasting Trends • Social Media Marketing • Negotiation • Adobe Creative Suites • Payroll • Planograms • Analytical Skills • Scheduling • Inventory Management • Interpersonal Skills • Recruiting • Team Building and • Communication Skills • Proposal Writing Development • Detail Oriented • Oral Presentations • Analyzing Sales Data • Computer Competency • Outreach Coordination • Tracking Key Metrics • Problem-Solving • Planning and Executing Projects • Building End Caps