Ciara M Wilkes

  • Customer Success Manager
  • Phoenix, AZ, USA
  • Apr 06, 2020
Full time Logistics and Warehouse Merchandising Operations / Accounting / Legal Strategy / Planning

Personal Summary

Accomplished, driven, and educated professional with 12+ years of extensive administrative and management experience in a
variety of industries. Leveraging vast project planning and development expertise with state-of-the-art administrative
strategies for organizational growth and sustainability through outstanding customer service, sales operation management,
growth strategies development, strategic implementation of business development plans, marketing campaigns development,
market research, and nurturing client relationships. Expert in utilizing out-of-box techniques to analyze and identify potential
key clients, grow client base, and close new business opportunities. Skilled at communicating ideas and presenting results to
superior managements, collaborating and working in a cross-functional business team and building business relationships
that foster client satisfaction and retention.

• Microsoft Office Suites • Salesforce • Creating Displays
• Program Development • Oracle • Forecasting Trends
• Social Media Marketing • Negotiation • Adobe Creative Suites
• Payroll • Planograms • Analytical Skills
• Scheduling • Inventory Management • Interpersonal Skills
• Recruiting • Team Building and • Communication Skills
• Proposal Writing Development • Detail Oriented
• Oral Presentations • Analyzing Sales Data • Computer Competency
• Outreach Coordination • Tracking Key Metrics • Problem-Solving
• Planning and Executing Projects • Building End Caps

Work Experience


• Launched new nicotine products within the Atlanta market at participating retail locations
• Captured and submitted consumer's information through monitored engagement devices

May 2017 - Aug 2019 THE LILY PAD DAY SPA

• Developed a streamlined process to reduce overhead expenses for the location
• Corresponded with Office Manager on updates regarding daily operations and demands for the business
• Hand selected vendors and oversaw the phases of development

Oct 2013 - Jul 2015 SRA INTERNATIONAL

• Opened SRA's first Georgia Affordable Care Act-Enrollment Assistance Center under a five-year federal contract with minimal guidance while acquiring Project Management skills
• Led a proposal team for the recruitment and retention segment of the Affordable Care Act under SRA International's
federal grant
• Conducted effective and accurate payroll, scheduling and outreach events for the Georgia location
• Handled human resources at local level including training, developing and performance management while utilizing
Workday Human Capital Management software
• Budget assessments
• Conducted interviews with federal and state coalition members, non-profit organizations, politicians and media outlets to continue partnerships to further educate and enroll the uninsured population
• Doubled the Atlanta's enrollment numbers within 90 days
• Trained and managed fourteen temporary sub-contract employees

Jun 2007 - Oct 2011 USA DISCOUNTERS

Trained new associate in financial analyzing and fine jewelry selling techniques which yielded a seven-million-dollar store
• Surpassed $2M in financial sales resulting in promotion to Fine Jewelry Finance Manager
• Maintained steady clientele by consistency of follow-up appointments and excellent accounting and financial analyzing


Business Administration and Management
Columbus State University