ANUJ PAHUJA

  • Sales and Operations
  • Mar 17, 2021
Full time Logistics and Warehouse Marketing Project Management Sales and Partnerships

Personal Summary

P R O FILE

Expertise in Client Acquisition and satisfaction, along
with up-selling, branding and marketing of products.
Career objective is to grow with leading organization
and work along with team management, project
management and customer management

C A R EER SUMMA R Y

Operations Manager Zappfresh 06/2019-10/2019

Managing and Supporting overall process in Delhi/NCR
Planning and Coordination, Inventory Management
Handling escalated issues and coordinating with CRM team
for getting resolved on priority
Monitoring and Supporting real time order management

Sales Manager Zomato 04/2018-05/2019

Client Acquisition and Client Relationship Management
Executing plans and achieving monthly targets
Promotional Activities, Brand awareness of restaurants
Tracking rejections trends, working on rejection cases and
increasing CSAT
Handling fraudulent Cases, effectively handled CRM queries
and providing timely resolutions
Focussing growth of business and new customer
acquisitions
Preparing trackers for analysis
Monitoring and reporting on effectiveness of campaigns
Best Performer on attaining Maximum Customer
Satisfaction


Social Media Executive Confluo 10/2015-12/2016

Digital Media - Promotion of business
SMM, Blog Submission, Email Marketing

Email Database, Fetching email for database
Keyword research and Google Analytics

S K I L LS SUMMA R Y

Customer Retention
Product Management

Process Management
Digital Marketing
White Board Animation
Database Management

Education

Post Graduate Diploma in Management - (PGDM) - IMT-CDL