We're an eCommerce company, building brands from scratch. We are growing, and we’re looking for an amazing individual to join our Customer Support team! The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure seamless delivery to the customer. In the event, a customer should contact our support team via email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them in every interaction with our brands.
- Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
- Respond in a timely and professional manner to all email requests
- Work independently, but also as a cohesive team to provide the best possible customer experience
- Work with the team to build processes and guidelines that will optimize and increase the quality of support at the same time.
- Rapid response to customer messages throughout the entire business day required. Available from 9 am – 5 pm in your U.S. time zone, with the ability to quickly respond to all inquiries within 2 – 10 minutes (except during breaks: morning 15-minute break, lunch 30-minute break, and afternoon 15-minute break).
- If you have strong written language skills in more than one language that is a big plus, our entire team is multilingual!
Please fill in this form: https://forms.gle/zJDTrXBvQz1QUHpeA